VOICE BROADCASTING

• Automate appointment reminders and confirmations: Reduce no-shows and provide better customer service by having IT MAX Dialer automatically remind your customers of upcoming appointments. the system can even ask your customers to confirm the data by responding to the recorded message with a keypad entry or voice.

• Automate quality assurance follow-ups: Do you want to know what your customers think but never have time to ask? IT MAX Dialer can make courtesy calls for you to thank them for their business and to invite feedback.

• Broadcast pre-recorded messages: The systems allows you to record a message in your own voice (or a text-to-speech computer voice) and dispatch it to your customers and prospects. Use this feature to alert them to upcoming events and promotions – or to notify them of important account information. You can even give your customers the option to connect to a representative once they have received the message.

• Welcome new customers by giving them an automatic courtesy call with useful information like order status, service reminders and delivery notifications.

CONNECT-TO-AGENT CAMPAIGNS

• Carry out sales campaigns more effectively by increasing the time that your agents spend on the phone with potential clients. IT MAX Dialer's intelligent predictive dialer software handles answering machines, busy signals and unanswered calls in the background -- only connecting your agents with live people.

• Improve collections efforts through a combination of automatic past due reminders and powerful representative follow-up campaigns. Your IT MAX Dialer system can be configured to make the introduction, advise the customer of payment options, and connect them to the representative to make any payment arrangements. By modifying parameters like abandonment rate and call length, you can ensure that your collections agents are on the phone with a live person the vast majority of the time.

TRIPLE YOUR AGENT PRODUCTIVITY

Using IT MAX Dialer for your outbound campaigns means your agents no longer have to manually dial numbers,

wait for calls to answer and leave messages.

The dialer software automatically lines up live callers so your staff can spend more time on the phone.