IT MAX IVR helps small businesses easily handle high volumes of inbound customer calls and respond to many issues, inquiries and requests with no operator involvement: Our customers use IT MAX IVR to:
Automate phone payments: Upon receiving an invoice (or a past due notification call from IT MAX Dialer), customers can call in and submit a payment with a check or credit card right over the phone. This can include full payments of partial payments toward the balance.
Access and update database information: IT MAX IVR can be integrated with your management applications and databases (including SQL, access and other database types) to automatically provide and update customer records, transaction details and other information.
Achieve intelligent cal routing by qualifying your callers before transferring them to the correct representative or extension. This can be done by asking them a series of questions and evaluating answers received via keypad input or voice.
Provide real-time account , policy and order information by using IT MAX IRV's text-to-speech capabilities to give your customers full access to their account or transaction data. Of, course, all private information can be protected with configurable passwords, secret questions and other security measures.
Troubleshoot customer issues without a rep. You can provide your customers with basic troubleshooting tips and information without requiring human involvement. If early troubleshooting attempts fail, your callers can be quickly routed to the correct support representative based on information they provided.
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Automate phone payments: Upon receiving an invoice (or a past due notification call from IT MAX Dialer), customers can call in and submit a payment with a check or credit card right over the phone. This can include full payments of partial payments toward the balance.
