October 29th, 2009 by Alex Nozdrin

doctors-Wi-FiWireless networks (Wi-Fi) seem to be at every stop these days: at hotels, coffee shops, schools, libraries and airports. In fact, you can walk around for blocks in downtown Chicago and stay connected by roaming among multiple free Wi-Fi hotspots and office wireless networks. The technology’s great convenience drives many businesses to deploy their own Wi-Fi networks, and doctors are no exception. We are getting a flurry of interest in business-grade Wi-Fi from our healthcare clients, and a lot of it is driven by the deployment of Electronic Medical Records Systems (EMR). Since many doctors now maintain patient charts and records electronically, doing so on wirelessly connected tablet PCs and laptops offers great advantages in patient experience, portability and doctor satisfaction. If you’re thinking of deploying a Wi-Fi network for your office, here are some things you should consider:

Hardware:

The hardware you’ll need to set up a Wi-Fi network in your office is fundamentally the same as what you probably use at home now, but there are some differences:

  • You may need a more powerful wireless router or a system with multiple access points to cover your entire office. Because of all the walls in your office (exam rooms, storage areas, etc), it takes greater signal strength to cover the same area. You also get a lot more interference from your office equipment and neighboring businesses that also use Wi-Fi. If one wireless router is not enough, you may need to install a system that has several access points and can manage connection hand-offs among them. It’s important to have good wireless coverage, since Wi-Fi significantly degrades in speed as you get farther away from the signal source. Calling up larger diagnostic files on a slow (or even intermittent) connection will drive you nuts fast.

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October 22nd, 2009 by Alex Nozdrin

iphoneLet’s face it, the iPhone may be the coolest piece of consumer technology you can get your hands on today. It looks great, has a user interface unlike anything else we’ve seen from mobile phones and packs a ton of features for a relatively affordable price (an 8Gig 3G model was $99 at the time of this post). The question we get asked a lot, though, is whether iPhone is fit for use as a true business device in a challenging environment like a law firm. Here’s a quick rundown of iPhone’s features across categories that our attorney customers say matter to them.

Security

Let’s start with the big one: Is the iPhone secure enough to store client data, firm financials and case information? We say “yes,” but only when the iPhone is equipped with OS version 3.0. The new iPhone 3GS devices ship with this OS preinstalled, and upgrades are available for earlier models.

The key security limitation of OS 2.0 devices (the original iPhone and the 3G version that followed) was that it had no data encryption on the device – so all information was essentially open text. You can, of course, set up a device password (for when the iPhone wakes up), but these generally offer rather weak security.

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October 15th, 2009 by Alex Nozdrin

Ever been curious what paperwork at your company really costs you? I just came across some good stats from analysts and companies like Gartner, Laserfishe and eCopy:

  • $30: average cost to file and store one document
  • $120: average cost to find a misfiled document
  • $220: average cost to reproduce a lost document
  • 7.5%: percentage of documents that gets lost
  • 90%: how many papers are shuffled when handled

The answer for many small businesses lies in deploying a document management solution to electronically store, share, distribute and collaborate on documents and records. Many companies are adopting the technology to free up office space, improve search and retrieval, ensure regulatory compliance and achieve efficient and secure archiving of business information.

Why It’s on Our Radar

Hard as you may try, there’s no way to avoid paper documents. From mail correspondence and vendor invoices to customer contracts and meeting notes, a lot of your business information lives on paper — or is at least born on paper. Depending on your industry and your day-to-day processes, digitizing these records for easy storage, search and retrieval can produce enormous time savings and help you become a more responsive and flexible organization.

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October 11th, 2009 by Alex Nozdrin

Few people in the business community need to be sold on the value of email. Everybody’s got an email solution, and for many of you it is the primary method of communication with your vendors, prospects and customers. Yet from our experience many solutions in use today are subpar and don’t reflect the needs of dynamic organizations that employ them.

Why You Should Care

Email is often taken for granted. If you are like most of our customers, youemail-solutions probably selected your first email service years ago when you started the business and didn’t touch it since. Email comes in, email goes out, why mess with it? Many reasons, as it turns out. Chief among them is the ability of a good email and collaboration solution to transform the way you manage business information, work together and communicate with your customers. From sharing your contacts and calendars to unlimited inbox sizes to easy scheduling of meetings and resources, enterprise class email solutions deliver high return on investment through increased productivity and better management of critical data. We aren’t suggesting that every company of every size  should get one, but everybody would do well to perform a cost benefit analysis on this.

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October 9th, 2009 by Alex Nozdrin

Has a data backup solution been on your to-do list for a while? Let me try and scare you into thinking about it harder. Consider some numbers:

  • 2,000: the number of laptops lost or stolen every day
  • 32%: percentage of data loss caused by human error
  • $1,500: average cost to recover data from a crashed hard drive
  • 15: seconds before the next hard drive crash in the US
  • 60%: proportion of SMBs that close down within 6 months of a major data loss

Here’s a brief primer on data backup and disaster recovery solutions for you:

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October 6th, 2009 by Alex Nozdrin

VoIPVoice over Internet protocol (or VoIP) allows you to use your broadband Internet connection for your phone service. Replacing traditional phone lines and plans with VoIP services usually results in lower calling rates, better features, more flexibility and lower management costs. Plus if you’re just now approaching the size when you need a phone system, hosted VoIP offerings can save you the initial expense of buying and deploying one.

Why It’s on Our Radar

As far as phone communications go, today’s VoIP services offer great call quality at low monthly or per-minute rates. Yet this isn’t the only reason small businesses are embracing the concept. A good VoIP solution can make you more productive, make you appear a larger company than you are and cut your overhead expenses. Many business VoIP vendors have evolved past providing cheap, feature-rich phone lines to providing “unified communications” services that converge all of your business communications — phone calls, faxes, voicemail, email — into a single inbox and a single phone number for you. A customer calling your office line when you’re not there will send your VoIP system looking for you at other numbers you’ve provided. A voicemail you receive while in meeting will appear in your email inbox for easy follow-up. Incoming faxes are automatically sorted and filed as PDF documents. Geek value of this aside, it’s easy to see how VoIP can make your customers happier and your office more productive.

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October 1st, 2009 by Max Longin

dual-screen

The most common reaction I hear after we get someone a second monitor for their PC is “I don’t know how I ever lived without it!” Some companies estimate that their information workers are 10% more productive with two monitors through better organization and multi-tasking. I can’t swear by the stats, but I know I’d fight to the death for my dual 20” monitor setup.

Ever wondered how to do this? I just came across a pretty decent DIY guide. Or, of course, you could ask your IT MAX consultant to hook you up!

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September 27th, 2009 by Alex Nozdrin

Just like the name suggests, remote access is a technology that allows you to access your files, folders, printers and applications from a location other than your office PC. It makes your employees more productive by allowing them to use your office data and infrastructure during the off-hours, when they travel or when they’d rather work from home on an important project without being distracted by the zoo that your office often turns into.

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September 26th, 2009 by Alex Nozdrin

google-calendarIf you use both Google Calendar and Microsoft Outlook’s calendar function you are probably looking for an easy and automatic way to sync the calendars to access all information all the time without having to switch between calendars. The easiest way to achieve this is to sync Google Calendar with Microsoft Outlook . I just found a cool way to do this on www.ghacks.net.

Both options are compatible with Microsoft Outlook 2003 and Outlook 2007 and the Windows XP and Windows Vista operating systems.

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September 23rd, 2009 by Alex Nozdrin

Small and medium businesses are rapidly adopting mobile office solutions to stretch the boundaries of the physical office, increase responsiveness and improve productivity of their staffs. By turning downtime into fully productive time in places like cabs, trains, client sites and airports, you can save many hours a week and do with them as you please.

mobile-office-solutionsWhy It’s on Our Radar

Two reasons: mature technology and high ROI. Recent years have brought big improvements in the quality of wireless networks, mobile devices and software, making mobile office offerings extremely user-friendly and reliable. Meanwhile, prices are coming down across a broad range of solutions, allowing companies to add a lot of capacity for a relatively small investment. Consider that an average Blackberry user gains 60 minutes of productive time per day simply by checking and responding to email during downtime in elevators, waiting areas and meeting rooms. Mobile broadband and mobile application solutions can introduce similar time savings, while also enhancing responsiveness and streamlining operations across your business.

Solution Types

Let’s review three categories of mobile solutions that can help you save time and simplify many daily processes:

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